Shipping policy

<p><strong>Shipping policy — Roccos Pet Products</strong></p><h2>Destinations and delivery charges</h2><p>Delivery is available only to destinations shown as serviceable at checkout. Any shipping fee and delivery option offered for your address will be displayed before you place an order. Do not rely on a delivery estimate until it appears for your order at checkout.</p><h2>Processing and delivery estimates</h2><p>The estimated delivery date or timeframe available for your address will be shown at checkout or in your order confirmation. Delivery timing may depend on your location, product availability and the carrier. We will provide tracking or dispatch updates when available. If an order is delayed or cannot be delivered, contact us so we can investigate and provide the remedy required by applicable law.</p><h2>Problems with a parcel</h2><p>If a parcel appears damaged, incomplete or incorrect, contact <a href="mailto:info@roccospetproducts.com">info@roccospetproducts.com</a> promptly with your order number and available photos or other evidence. An unboxing video is helpful where available but is not the only form of evidence and does not limit any rights provided by law. Keep the parcel and packaging until the concern is resolved.</p><h2>Returns and refunds</h2><p>For return and refund terms, see our <a href="/policies/refund-policy">Return and refund policy</a>. Nothing in this policy excludes remedies required by consumer law, including for non-delivery or an order delivered later than its stated delivery schedule.</p><h2>Contact</h2><p>For shipping questions, email <a href="mailto:info@roccospetproducts.com">info@roccospetproducts.com</a> and include your order number.</p>